Frequently asked questions

Virtual assistant services cover the day-to-day admin and support work owners don't have time for: managing email and calendars, customer support, data entry, billing and appointment scheduling. A dedicated virtual assistant works remotely as part of your team, at a fraction of the cost of a full-time, in-house hire.

Skylink Co is an outsourcing partner for US and Canadian businesses. We provide dedicated virtual assistants plus specialists in appointment booking, calling, lead generation, social media, IT support, web and app development, SEO, AEO, paid media and AI automation, all managed under one account manager.

Businesses of every size that are growing faster than their admin can keep up, from solo practices to multi-location companies. We specialize in wellness studios, gyms, physical therapy and medical clinics, sports academies and professional services firms.

Yes. Wellness, sports and healthcare are our specialties, but we also support real estate, e-commerce, consulting, hospitality, local services and startups. If the work is recurring and can be done remotely, we can staff it.

A freelance VA is one person covering one set of tasks, and there's no cover if they're sick or quit. An agency like Skylink Co gives you a managed VA with backup coverage, an account manager, reporting, and the option to add other specialists as you grow, all under one contract.

Our specialists work remotely across 6 time zones, so we can cover US and Canadian business hours, evenings and weekends. Your VA works on your schedule, not theirs.

Skylink Co's Part Time plan is $899/month for about 80 hours (roughly 20 hours a week), and Full Time is $1,599/month for about 160 hours (roughly 40 hours a week). That works out to around $10 to $11 per hour, with a dedicated account manager included. Custom plans are available for multiple VAs or specialist teams.

Usually by a wide margin. A full-time in-house admin in the US typically costs around $4,500 to $5,000 a month once salary, payroll taxes and benefits are included. A full-time Skylink Co VA is $1,599 a month with no benefits, equipment or recruiting costs.

No. There are no setup fees and no long-term contracts. You can cancel any plan with 14 days' notice.

Yes. All plans can be cancelled with 14 days' notice. We keep clients by performing, not by locking them in.

Yes. Many clients start on Part Time and move to Full Time once they see how much they can hand off. You can also add project hours or extra services without renegotiating a contract.

Your dedicated VA, a dedicated account manager, onboarding, backup coverage and a monthly performance report. Full Time plans also include priority coverage, weekly check-in calls and access to specialist services like social media, outreach and calling agents.

Yes. Every plan starts with a free 30-minute discovery call where we map out which tasks to hand off and which plan fits your workload.

Most clients are matched and onboarded within about 7 days of the first call. The process is a discovery call, matching you with a specialist who has relevant experience, then onboarding with your tools and routines.

We look at your industry, the tasks you want to hand off, your tools and your working hours, then assign a VA with relevant experience. For example, a clinic gets someone who already knows patient scheduling and intake, not a generalist starting from zero.

We'll replace them. If your VA isn't working out for any reason, we reassign and re-onboard a new specialist at no extra charge.

Just a list of the tasks you want to hand off and access to the tools involved, like your inbox, calendar, booking system or CRM. Your account manager helps you write simple instructions for recurring tasks during onboarding.

Within the first week most VAs are handling inbox management, calendar coordination and customer follow-ups. More involved work like CRM management, reporting and billing is usually running smoothly by week two.

Email and inbox management, calendar and appointment booking, answering calls and customer questions, invoicing and payment follow-ups, CRM updates and lead follow-up, data entry, social media posting, research, document prep and vendor communication. If you do it every week and it can be done online, a VA can usually learn it.

Yes. Your VA is dedicated to your account, not shared across dozens of clients, so they learn your preferences, tools and tone over time.

Your VA works the hours you need in your own time zone. With coverage across 6 time zones, we can also support evenings, weekends and 24/7 schedules.

A trained backup steps in so there are no gaps. Your account manager handles the handover, so you don't have to.

However your team already works: email, Slack, Microsoft Teams, WhatsApp, phone or your project management tool. You'll also have a direct line to your account manager.

Whatever you already use, including Google Workspace, Microsoft 365, Slack, Notion, HubSpot, GoHighLevel, QuickBooks, Jane App, Mindbody and Acuity. You don't need to change your setup.

You get regular reports on hours, completed tasks and results, plus check-ins with your account manager. Full Time plans include weekly check-in calls.

Yes. Our calling agents handle inbound calls, return missed calls, book appointments and make outbound follow-up calls, using scripts built around your business.

Yes. We match businesses with VAs who have relevant experience, including gyms, physical therapy clinics, doctors' offices and sports academies, so booking, intake forms and client follow-up are handled correctly from day one.

Yes. You can add hours or services like IT support, web development or marketing during busy periods and scale back when things slow down, without renegotiating a long-term contract.

Yes. Beyond VAs we offer client account management, appointment booking and care, calling agents, lead generation and outreach, social media management, IT services, web and app development, SEO, AEO, paid media and AI automation.

AEO (Answer Engine Optimization) is how you get recommended by AI tools like ChatGPT, Perplexity and Google AI Overviews. More customers now ask AI who to hire, so we structure your website, schema and FAQs so those tools can understand your business and cite it by name.

Yes. Our web development team builds the site, and your VA or marketing specialist can keep it updated, add content and manage SEO afterwards, so it doesn't go stale after launch.

Yes. Our lead generation, outreach, calling and paid media teams focus on filling your pipeline, while your VA makes sure every new lead is followed up quickly.

We only use the access your VA needs for their tasks, and you stay in control of every login. We recommend giving access through your own accounts and a password manager so you can adjust or remove it at any time.

Always. Your accounts, data and passwords stay yours. Your VA works inside your tools with the permissions you choose, and access can be removed instantly if you ever end the engagement.

Your dedicated account manager. Every engagement has one person who oversees quality and fixes issues, so you're never managing the VA on your own.